Is your energy bill wrong? Free 10-question checker

For gas and electricity customers in England, Scotland and Wales. Your answers stay in your browser; nothing is sent anywhere.

1. Does your bill charge for energy used more than 12 months before the date of the bill? Yes No Not sure

2. Have your bills been estimated for months, or ignored readings you gave? Yes No Not sure

3. Has your smart meter stopped sending readings, or is your in-home display wrong? Yes No Not sure

4. Has your Direct Debit jumped, or has credit built up that you'd like back? Yes No Not sure

5. Does the bill cover time before you moved in, after you moved out, or a meter that isn't yours? Yes No Not sure

6. Does the meter keep moving with everything switched off, or has your use doubled for no reason? Yes No Not sure

7. Did the supplier miss an appointment, switch you late, or send your final bill or refund late? Yes No Not sure

8. Did you complain more than 8 weeks ago, or get a deadlock letter? Yes No Not sure

9. Are you struggling to pay what you owe? Yes No Not sure

10. Has your supplier threatened to fit a prepayment meter, or switch your meter to prepayment, without your agreement? Yes No Not sure

More free tools

Back-billing calculator: how much of a catch-up bill is more than 12 months old?
Energy Ombudsman date checker: can you escalate yet?

This checker gives general pointers, not legal advice. Free help: Citizens Advice (England and Wales, 0808 223 1133) or energyadvice.scot (Scotland, 0808 196 8660).