Disclaimer

Energy Bill Dispute Kit provides general information and template letters about gas and electricity billing rules for customers in Great Britain (England, Scotland and Wales). It is not legal advice and does not create a solicitor–client or adviser relationship. We are not a law firm, are not regulated by the Solicitors Regulation Authority, and are not connected with Ofgem, the Energy Ombudsman, Citizens Advice or any energy supplier.

The rules change. Before sending any letter, check your bills, the dates and the current rules on Ofgem's and the Energy Ombudsman's websites. The kit does not cover Northern Ireland or heat networks. For advice on your situation, contact Citizens Advice (England and Wales, 0808 223 1133), energyadvice.scot (Scotland, 0808 196 8660), or a free debt adviser.

We are not responsible for any loss arising from use of the templates or tools. You remain responsible for what you send. Nothing here limits any liability that cannot be limited by law, or your statutory rights as a consumer.

Rules checked: 24 October 2026.